FAQ
General questions
Q1. What type of furniture do you offer?
We offer a range of home furniture including beds, sofas, dining sets, wardrobes, TV units, office furniture, and custom pieces to suit your space and style.
Q2. Where are you located?
We operate as an online furniture store, allowing you to browse and order from the comfort of your home, with delivery to your city/area as per our delivery policy.
Q3. How can I contact you?
You can reach us via our contact form, WhatsApp, phone number, or email shown on our Contact Us page, and our team will respond during business hours.
Orders and payments
Q4. How do I place an order?
Simply choose your product, select the desired size or options, add it to cart, and complete checkout with your details so our team can confirm and process your order.
Q5. What payment methods do you accept?
We accept common online and offline methods such as bank transfer, cash on delivery (where available), and other options listed at checkout on the website.
Q6. Is my payment information secure?
Payments are processed through trusted providers using secure encryption so your personal and payment details remain protected.
Shipping and delivery
Q7. Which areas do you deliver to?
We deliver to major cities and many surrounding areas in Pakistan; exact coverage and any extra charges depend on your delivery address and will be confirmed at checkout.
Q8. How long will delivery take?
Most furniture is made to order, so production and delivery can take several weeks depending on the design, quantity, and your location, with an estimated timeline shared at order confirmation.
Q9. How much are the delivery charges?
Delivery fees depend on the size of your order and your city, and the final shipping cost will be calculated and shown before you complete checkout.
Q10. Will my furniture be assembled on delivery?
Some items arrive pre-assembled while others may require basic assembly, and where available our delivery team can assist or offer paid assembly service.
Returns, exchanges and warranty
Q11. Do you accept returns or exchanges?
Because many items are custom-made, returns or exchanges may be limited and are generally only accepted in cases of damage, defect, or incorrect item delivered under our policy.
Q12. What if my item arrives damaged or incorrect?
If your furniture is damaged in transit or not what you ordered, contact us within the stated time with photos so we can review and arrange repair, replacement, or another solution.
Q13. Is there any warranty on your furniture?
Many products come with a limited warranty on manufacturing defects for a specific period; warranty coverage and duration may vary by item and will be mentioned in the product details or invoice.
Products and customization
Q14. Can I customize the size or color of a product?
Selected designs can be customized in size, fabric, color, or finish, and you can contact our team to discuss your requirements and get a quotation for custom work.
Q15. Are product colors exactly as shown in photos?
Product photos are for reference and colors may slightly vary due to lighting and screen settings, but descriptions and materials aim to give you an accurate idea.
Q16. How do I care for my furniture?
Each material may need specific care, but in general avoid direct sunlight, wipe spills quickly, and use appropriate cleaning products to maintain the look and life of your furniture.
Account and other questions
Q17. Do I need an account to place an order?
You can usually checkout as a guest, but creating an account makes it easier to track orders, save addresses, and view your purchase history.
Q18. How can I track my order status?
Once your order is confirmed, you will receive updates by SMS, WhatsApp, or email, and you can also contact us with your order number for the latest status.
Q19. Do you offer promotions or discounts?
From time to time there may be sales, bundle offers, or discount codes; check our homepage, banners, or social media for any active promotions.