Contact US
We're Here to Help
At AK Furniture Ltd, customer satisfaction is our top priority. If you have any questions, concerns, or need assistance with your order, our dedicated support team is ready to help you.
Contact Us
We offer multiple ways to get in touch with us:
WhatsApp: +447448452393
Email: akfurnitureltd96@gmail.com
Response Time: We typically respond to all inquiries within 24 hours during business days (Monday to Friday, 9 AM to 6 PM PKT).
Common Support Topics
1. Order Status & Tracking
Once your order is confirmed, you will receive an order confirmation via email and WhatsApp. We'll keep you updated on production progress and provide tracking information once your furniture is shipped. You can also contact us anytime with your order number for a status update.
2. Delivery & Shipping
For delivery-related questions, including delivery dates, charges, and any scheduling changes, please reach out via WhatsApp or email with your order number. Our team can provide specific timelines and coordinate delivery logistics.
3. Damaged or Defective Items
If your furniture arrives damaged, defective, or not as described, please contact us immediately with photos of the damage. We will assess the situation and arrange repair, replacement, or a refund as per our policy. Most damage claims must be reported within 7 days of delivery.
4. Returns & Exchanges
Since most of our furniture is custom-made to order, returns are subject to our policy. Contact our support team to discuss your specific situation, and we'll work with you to find the best solution.
5. Customization & Special Requests
Want to customize size, color, fabric, or design? Our team loves working with customers on bespoke pieces. Reach out via email or WhatsApp with your requirements, and we'll provide a detailed quote and timeline.
6. Product Information & Specifications
If you need detailed product information, care instructions, material specifications, or dimensions before placing an order, our team is happy to assist. Send us your questions and we'll provide all the details you need.
7. Assembly & Installation
Some furniture items arrive pre-assembled, while others may require basic assembly. Ask about our assembly support options during checkout or contact us for guidance.
8. Warranty Information
We offer limited warranties on manufacturing defects for selected products. For warranty details, claim process, or to inquire about coverage for your specific item, please contact our support team.
FAQ & Resources
For quick answers to frequently asked questions, please visit our FAQ page. Most common questions about orders, delivery, products, and policies are covered there.
Best Practices for Contacting Us
✓ Have your order number ready when contacting us
✓ Include clear photos if reporting damage or defects
✓ Be specific about your question or issue for faster resolution
✓ WhatsApp is generally faster for urgent matters
✓ Email works best for detailed requests or custom quotes
Feedback & Suggestions
We value your feedback! If you have suggestions for improvements, new products, or better service, please let us know. Your input helps us continually enhance the AK Furniture experience.
Privacy & Security
Your personal and payment information is kept confidential and secure. We never share your details with third parties without your consent. For our full privacy policy, please see our Privacy Policy page.
Thank You!
Thank you for choosing AK Furniture Ltd. We're committed to providing you with high-quality furniture and exceptional customer service. We look forward to helping you find the perfect pieces for your home!